Archive for March, 2008

State of the News Media Report

Friday, March 28th, 2008

The State of the News Media 2008,” by the Project for Excellence in Journalism and Funded by the Pew Charitable Trusts has far too much information to be covered in one blog post. 

Here are the major trends:

  • News is shifting from a product to being a continually updated service. Story telling and agenda setting — still important — are now insufficient. Journalism also must help citizens find what they are looking for, react to it, sort it, shape news coverage, and — probably most important and least developed — give them tools to make sense of and use the information for themselves.
  • A news organization and a news Web site are no longer final destinations. Every page of a Web site — even one containing a single story — is its own front page. And each piece of content competes on its own with all other information on that topic linked to by blogs, “digged” by user news sites, sent in e-mails, or appearing in searches.
  • User-created content appears to be more limited than first thought. The most promising parts of citizen input currently are new ideas, sources, comments and to some extent pictures and video. Few news sites allow the posting of news, information, community events or even letters to the editors.
  • The newsroom is perceived as the more innovative and experimental part of the news industry.  Most poeple think that journalists writing blogs, the ranking of stories on Web sites, citizens posting comments or ranking stories, even citizen news sites, are making journalism better — a perspective hard to imagine even a few years ago.
  • The agenda of the American news media continues to narrow, not broaden.  Even as the media world has fragmented into more outlets and options, reporting resources have shrunk.
  • Madison Avenue, rather than pushing change, appears to be having trouble keeping up with it. Advertising executives, in other words, do not have answers any more than the news professionals. The question of whether, and how, advertising and news will remain partners is unresolved.

There is lots more data in the report – it’s worth a read.



Online video makes sense – even for local SMBs

Sunday, March 23rd, 2008

Do not underestimate the power of videos online was one clear message from SES NY 08.

In February 2008 alone 116 million of internet users watched an average of 124 minutes of online videos! They viewed more than 5.9 billion video streams; 72% watched news video online at least once a week.

So the audience is there, its your job to make sure you make it as simple as possible for them to find you.

Even local small businesses can profit from using video online. Many ’yellow page’ sites are integrating video with business profiles. Now that Universal search results puts video on web search pages it’s a strategic move to add video to your online yellow page listings.

You are 2.2x more likely to get a click from a Search Engine Results Page if you have a sponsored result and a local listing, but if you have a video plus local your 3.2x more likely, said Steve Espinosa, Director of Product Development and Management, eLocal Listing, LLC.

Tips to follow to improve your online video presence:

  • Enhance existing text content with Video Thumbnails. This makes a huge difference when the user selects which video to click.
  • make sure you have the right keywords in the title tag and description
  • Use keywords in the video file name and separate them by hyphen. Example: www.herroom.com/sports-bras
  • One video per URL (and avoid Flash and pop-ups)
  • Surround video with on-page relevant text
  • Allow video files to be embeddable and include logo watermark . this is very importnt as it makes it possible for bloggers to use your vidoe material
  • Brand yourself in the video: right now it’s easier to rank for video than text
  • Mention your videos where ever your key audience would be

Online video offers a burgeoning PR opportunity for branding and visibility.

 



The Flip side of SEO PR – SES NY 08

Saturday, March 22nd, 2008

For the past five years I have been telling PR professionals that search is affecting the practice of public relations. This week I got to tell a room full of SEO specialists that PR is affecting search.

search engine strategies new york city 08

And even though we were the second last session on the last day of the conference, as you can see the session was well attended. In fact, numbers were up for the whole conference – they had over 8000 attendees. Search is still a very hot topic and Search Engine Strategies is the place to get the latest scoop.  People come from all over to hear their search experts speak.  One of the attendees in my session was from Scotland and another came from Italy! 

This session was called Beyond Linkbait – getting authoritative links.  Lee Odden and I spoke about using traditional PR and media relations techniques to improve your search ranking and visibility online.

Google search engineers have made it quite clear that links from other websites are a big part of the search ranking algorithm.  Inbound links definitely affect the other PR in SEO – PageRank.  Page Rank is a trust factor that Google assigns to a web page and they gauge this trust factor by the quantity and quality of the sites that ‘vote’ for you with a link to your content. The links they value most are those that occur naturally in a piece of editorial content.

Does this sound familiar?  It should.  It’s the classic PR model.  They’re ranking your web pages on third party endorsement from unbiased, high-quality editorial content.

How and where you appear in search engines affects your brand value and your reputation – both of which fall into the purview of PR. And now that images, logos, videos and news content are being mixed into the web page search results, you should be even more interested in how your company or your client appears on those search results.

So what is an authoritative site?

  •  has a large number of pages – hundreds or thousands.
  •  has themed content about a subject
  •  has links to and from other big, quality sites with similarly themed content
  •  has a high Google PageRank

Google favors non-commercial sites, so dot org, dot edu or dot gov sites get a good score, if all other parameters are in place.  They also favor media sites as most of them rank as an authoritative site.

Media relations is no longer just about calling the mainstream media. Every story in the Wall Street Journal print edition has a small box at the end that says podcast interview on wsj.com and video on wsj.com. 

Reporters at most of the big media outlets have been tasked with getting images, audio and video content when they cover a story for the print edition.  This content goes on the website. 

You could become a valuable resource for journalists in your field if you provide this kind of backup material.  Add placing your news and educational content on sites that meet the authoritative criteria.  Media site are of course perfect.  But there are many more sites you could work with.   Influential bloggers are an important category.

Find the top ten bloggers in your space and build a relationship with them.  If you have more than one product line you should find the 10 bloggers that would be appropriate to reach the right people for that line.

Here are Lee’s Do’s and Don’ts for online media relations

A publication or blog would love to find a great resource they can cite and link to over and over again.

  • Do your homework
  • Be relevant
  • Understand the difference: journalists vs bloggers
  • Make it easy
  • Publicize your publicity

And here are the DON’Ts:

  • Don’t be sloppy or spammy
  • Don’t be a one trick pony
  • Don’t be arrogant
  • Don’t ignore multiple promotion channels
  • Don’t forget to say thank you

My do’s and don’t’s for bloggers

  • Give them good content
  • Find something they can have first 
  • Build relationships
  • Don’t pitch cold
  • Don’t send press releases

There will be lots of more about how to do online media relations at the Summit

PS:  The SEO folk in that room were very intersted in how to use these PR techniques.  There were quite a few questions about hiring PR people who know how to do online media relations.  There is an opportunity out there to expand your practice.  All you need is SEO -PR training.

 



Disney Hot for New Media

Thursday, March 13th, 2008

disney social mediaTwo Disney execs have spoken out about the need to embrace digital media recently.

VP Global PR Disney Parks & Resorts Duncan Wardle spoke to Eric Schwartzman at the Public Relations Society of America International Conference in Philadelphia. You can hear the interview at On the Record Online Podcast. 

Wardle says that he believes the newspaper industry has 3 – 5 years left. The 6 pm news has less than that.  If we think we are going to reach our audiences through these channels at a time when their audiences continue to diminish, we’d better think again.  We are placing stories in outlets that are dying. The news industry is scrambling right now, he says.

News outlets will take online content that they won’t use in print or broadcast, so there is an opportunity to supply great content.  And there is a real opportunity to start a direct dialog with people using online media and technologies.

Disney CEO Robert Iger says the Web is ”just as important as TV” for kids, and in his morning keynote at the McGraw-Hill Media Summit in New York he urged fellow executives to join the digital revolution–or hire people who can.  

Disney already has the kids’ social network, Club Penguin, and is preparing to launch a “Cars”-related virtual world dubbed “Radiator Springs.” Another virtual world, “Pixie Hollow,” is in the works for Disney’s “Fairies” franchise. (Disney recently established a new group, Disney Online Studios, dedicated to the creation of virtual worlds, games and branded communities online.)   They aim to grow their digital revenue from $750 million to $1 billion this year.

“Most classic brand managers look at technology with a deep-rooted aversion,” Iger said.

“Technology is good,” he said, explaining how it allows brands to distribute more broadly, and to be more relevant in the marketplace. “You have to keep the consumer in mind and use technology to do that.”

Not sure where to start?  Attend Bulldog’s social media bootcamp on April 6.

 

 



Can Social Media Help Companies in Trouble?

Wednesday, March 12th, 2008

Stormhoek, a small winery in South Africa competing in the tough wine sales market in Europe grew their UK sales six-fold to 300 000 cases per year after a very successful blog initiative back in 2006.  They sent samples of their wine to a corss section of bloggers with a note that said ‘conversation goes better with a good wine’ and left it up to the bloggers to either write about it or not.  It worked.

Now Stormhoek finds themselves in a bit of a pickle due to their outsourced contractors in the UK landing in a million dollar financial crisis. Their UK partner, Orbital, has declared bankruptcy for reasons well outside Stormhoek’s control and although Stormhoek itself is still in a financially sound position, the problems at Orbital could have an impact on their operation – a situation that Stormhoek would like to avoid.

So once again they are reaching out to the blogosphere and asking supporters for a hand. For a R2000 loan, (about $300 ) you can “buy” a vine. You’ll be allocated a vine, you’ll receive a photograph of the vine and a bottle of wine made from the crop of that vineyard block. Stormhoek will allocate 5% of its production costs to a loan-repayment fund, to repay the R2000 loan, with interest. Already over 70 articles have been generated online about the campaign, the Facebook group has been actively in action and local video and image sharing social media site Zoopy.com has the story too. Over 11 000 people have visited the new Stormhoek website (www.stormhoek.co.za – the old site,www.stormhoek.com, was controlled by the UK company and has been frozen), and more than 20 vines have already been sold. It might not be much – but it is a start.  They need to sell 3000 vines to pull this off and Graham Knox, Stormhoek’s owner, is confident that once again, the online world will pull through and drive them to success in this venture.

Biz-community, the online marketing and PR resource in South Africa, has these suggestions for companies eager to use social media in a crisis. 

  1. Open yourself up fully, and remain fully transparentIn its initial campaign, Stormhoek invited bloggers to try its wine for free. That’s it. No commitment to write about it, and certainly no commitment to write only good things. It did not select only “A-list bloggers”. This transparency paid off, and word spread virally, and fast. 

  2. Continue the conversationStormhoek continually engages the online community in a conversation. In South Africa, it sponsors the wine for any geek get together. Once again, no obligation on anyone’s part, but invariably people write about the event, mention the wine, and another notch to the Stormhoek’s feel-good belt is added. 

  3. Evolve Nothing, of course, is ever stagnant on the web. This also applies to Stormhoek. It is continuously evolving its online – and offline – conversation. In the next couple of days, for instance, Stormhoek will add video to its stable, using Zoopy’s video aggregator. 

  4. Understand the meaning of a relationshipA successful relationship is a two-way street, and a relationship that is well nourished by both parties will continue to thrive. Stormhoek did a very clever thing by asking its supporters to help it help out the contractors. Basically, it is saying to them: “We’ve been in this together from the start, so now is not the time for us to leave you out, or for you to desert us.” 

    As a result, no one who feels a connection to Stormhoek of some sort feels powerless to help. Don’t have R2000? Get your friends together. Or write about it. Tell others. Spread the word. Just don’t be indifferent. 

  5. Stay human In this highly digital world that makes the conversation possible, it is important to remind everyone that there is a human face behind the blog, and there are human faces behind the vines. Visit the Stormhoek blog, and you will read about the individual lives that you will be affecting, should you lend your R2000. You will find out about the worker whose job you will save, how many kids he has, how long he has been working there and so on. 

  6. Write your own rules Get creative. Difficult, but fun. Stormhoek knew what it wanted to achieve at each step of its marketing campaign, and it decided to be the first ones to try it. It was the first wine producer to use the power of the social web to grow sales. It was the first to use its fan base to save friends of the industry. It found solutions where none seemed obvious – including setting up an offshore account to make the buy-a-vine scheme possible.  

 

Could this approach work for Southwest Airlines?  They had a major PR crisis on their hands last week when the Federal Aviation Administration issued a $10.2 million fine, saying the carrier misled the agency about the inspection of planes for fuselage cracks.  Oops! 

In an article in AdWeek, Gene Grabowski, senior VP at Levick Strategic Communications, said Southwest needs to be paying attention to blogs because “that’s where consumers are talking and where reporters are getting their ideas from.” Mr. Grabowski recommends Southwest identify “high-authority” travel-related blogs and get into the conversations taking place there. Some of the company’s employees have been talking about the issue on its corporate blog. One consumer’s response to its “We take safety seriously” post simply read: “I don’t believe you.” 

Southwest could do well to take these social media lessons to heart.

Image: Eric John Olson  TechCocktail



Hulu Brings Mainstream TV to Online Video

Tuesday, March 11th, 2008

Hulu, the joint venture of News Corp. and NBC Universal, goes public tomorrow with more than 250 television series, including current shows such as “The Office” and “The Simpsons” and classics such as “Arrested Development” and “Buffy the Vampire Slayer.” Hulu also provides 100 free, feature-length films, including “The Big Lebowski,” “Me, Myself & Irene” and “Some Like It Hot,” along with short video clips from 150 television series including “Saturday Night Live” and “In Living Color.”

You can see the shows on Hulu.com or on sites where people already watch video, such as America Online, Comcast’s Fancast.com, MSN, MySpace and Yahoo. Smart move that.

“That’s always been the master stroke for Hulu. . . . They’re going to put this content on the most popular destinations on the Web,” said James McQuivey of Forrester Research.

More than half of all Americans — and about four out of five U.S. Internet users — watch online video at least once a month, according to a February report from research firm EMarketer Inc.

 

One in four had viewed full-length television episodes within the last three months, according to Nielsen Media Research.

In the last 30 days, the Hulu audience swelled to more than 5 million viewers, as people posted Hulu’s video clips on 5,000 websites. And Hulu has provided a way for advertisers to reach viewers who are moving online.

The fact that four out five US Internet users watch video online bodes well for PR too.  A VNR can cost $20 000, or more.  An online video can be produced for as little as $5000 and reach millions. 
 



Traditional Media Declining in Influence

Monday, March 10th, 2008

purchase decisions
Companies could benefit from paying more attention to what media outlets are influencing customers’ decisions to purchase, says BIGResearch in their Simultaneous Media Survey.

While traditional media still rank on top in the influence of purchases, many are declining in influence and some are showing double digit losses over the previous year. On the other hand some new media channels are showing double digit growth.

For example, when compared to a year ago, Instant Messaging and Blogging experienced double digit growth for purchase influence of electronics (more than 20 percent) while Broadcast TV and Cable showed a decline of between 10 and 15 percent.

And new media is much more influential among minority groups, says the survey.  Influence of new media is higher for Hispanics and African Americans across all new media forms compared to all adults.

Marketers need to better understand the changing dynamics of the consumer media market and develop new marketing plans that integrate new media to replace the erosion of traditional media for influence to purchase,” says Gary Drenik, President of BIG REsearch.  “Marketers who can’t tap new media options for their influence to purchase will suffer a decline in ROI.”

Although this research was aimed at advertisers. it applies just as much to public relations and our use of the media to reach our audience.  The Media Relations Summit is just a month or so away now.  Make sure you’re there to get the low down on the new narrative for PR.

We’re doing a full day. hands-on social media bootcamp on April 6th.  See you there.

Image: Neubie



Retirees and Boomers a Lucrative Market

Thursday, March 6th, 2008

Adults nearing retirement are one of the fastest growing demographics in the country, according to a report from The Media Audit.

17.9% of all U.S. adults are now retired, a figure that has increased by 6% in the last five years.  And it is set to keep increasing as Boomers hit retirement age over the next five years.

While current retirees spend only 89 minutes per day online, 26% less than the average U.S. adult, Baby Boomers between the ages of 45 and 64 spend a considerably higher amount of time online – 123 minutes per day.

UK regulatory agency Ofcom released a report in August 2007 that states, “‘Silver surfers’ account for an increasing amount of internet use with nearly 30 percent of total time spent on the internet accounted for by over-50s …”

Boomers are dedicated Internet users and broadband fans. As they approach the next phase of their lives, they will challenge companies to keep up with their ever-demanding ways, both online and off, says research data from eMarketer.

They even have their own day – Silver Surfers’ Day is Friday, May 23, 2008.

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